We maintain appropriate physical, technical, and administrative safeguards and industry-standard security standards in an effort to protect your personal information in our custody and control, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. Electronic records stored with third-party platforms (TaxDome, OneDrive) are located on secure, limited-access servers located in Canada. We employ technological tools such as firewalls, passwords and 2-factor authentification.
What Does This Policy Cover?
Why Do We Collect Such Personal Information?
We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
If you continue to use our website or services and / or submit your personal information to TandemTax, you consent to the purposes and uses outlined below for which TandemTax collects and/or shares your personal information.
What Sort of Information Do We Collect?
You have complete control over your personal information. In general, you can visit our website or contact us through other means without providing us with any personal information. There are, however, instances where we may require personal information.
Information Sharing and Disclosure
TandemTax may only send personally identifiable information about you to other organizations when we have your consent to share the information. We may disclose personal information without consent when required by law, but the information we provide will be limited to only what is legally required.
Aggregating Non-Personally Identifiable Information: IP Addresses and Cookies
Anonymous User Browsing: You can visit our website without telling us who you are or revealing any information about yourself, including your e-mail address. In this case, our web server may collect the IP address and domain you used to access our website, the type and version of web browser and operating system you are using; the number, duration and frequency of visits to our website and the website you came from and visit next.
This anonymous information cannot be traced to a specific individual user. It is used by TandemTax to measure the number of visits, average time spent, pages viewed, most popular preferences and other statistics about website visitors. This allows us to determine the characteristics of users on TandemTax’s website and our most popular services. We may use this data to monitor website performance for systems administration purposes, to make the TandemTax website easier and more convenient to use, as well as improving TandemTax’s services and tracking visitor information in aggregate form (e.g. the number of visitors using the website).
TandemTax has organizational, physical and technological measures in place to protect against the loss, misuse or alteration of personal information under our control. Security practises are also reviewed on a regular basis.